Shipping policy

Shipping Policy

Thank you for choosing Self-love! We are committed to getting your orders to you as quickly and safely as possible. Please review our shipping policy below for all the details you need:

1. Processing Time

  • All orders are processed within 1-3 business days of receiving payment.
  • You will receive a confirmation email once your order has been processed, and a tracking number will be provided once your order is shipped.

2. Shipping Time

  • Standard Shipping typically takes 7-14 business days depending on your location.
  • Express Shipping (if available) generally takes 3-5 business days.
  • Delivery times may vary. Shipping times can be affected by factors such as location, holidays, weather conditions, and carrier delays.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the size of your order.
  • Free shipping may be available for certain promotions or on orders over a specified amount (please check for any current offers).

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to track your order’s journey.
  • Please allow up to 24 hours for tracking information to update once it’s sent out.

5. International Shipping

  • We offer international shipping to most countries. Shipping rates and delivery times vary based on the destination.
  • Customs duties, taxes, or import fees may be applicable and are the responsibility of the customer. We recommend checking with your local customs office for further details on potential charges.

6. Shipping Delays

  • While we do our best to ensure prompt delivery, there may be occasional delays due to unforeseen circumstances such as weather, strikes, or issues with the carrier.
  • If your order is delayed, please reach out to us, and we’ll work with the carrier to resolve the issue.

7. Missing or Damaged Items

  • If your order arrives damaged or if any items are missing, please contact us immediately at your email/contact  with your order details. We’ll be happy to assist in resolving the issue.
  • If your tracking information shows that your package was delivered but you haven't received it, please check with neighbors, your local post office, or delivery carrier. If the issue persists, please contact us, and we will assist you in filing a claim.

8. Address Issues

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by customers.
  • If you notice an error in your shipping address, please contact us as soon as possible, and we will try to correct it before the order is processed.

9. Undelivered Orders

  • If an order is returned to us due to an incorrect or incomplete address, we will notify you and ask for a corrected shipping address. Additional shipping fees may apply.

If you have any questions or need assistance with your order, don’t hesitate to reach out to us at your contact email. We’re here to help!