Refund policy

Refund Policy

Thank you for shopping with Self-love! We are committed to providing you with a seamless online shopping experience. Please read our refund policy below:

1. Refund Eligibility
   You can request a refund for your product only within 72 hours (3 days) from the date of delivery. After this period, we are unable to process any refunds.

2. Conditions for Refund
   To be eligible for a refund, the following conditions must be met:

   • The product must be unused and in its original condition.
   • The product must be in its original packaging.
   • A valid proof of purchase, such as an order number or receipt, must be provided.

3. How to Request a Refund
   To initiate a refund, please contact us at [selflove.dpc@gmail.com] within 72 hours of receiving your product. Include the following details in your message:

   • Order number
   • A brief description of the reason for the refund request
   • Photos of the product, if applicable (for damaged or incorrect items)

4. Refund Process
   Once we receive your refund request, we will review the details and process your refund if it meets the criteria. If your request is approved, we will issue a refund to the original payment method.

5. Exceptions
   Refunds may not be issued in the following cases:

   • Products that have been used, damaged, or altered after delivery.
   • Items that are on sale or marked as final sale.
   • Orders where the refund request is made after the 72-hour period.

6. Shipping Costs
   Please note that shipping costs are non-refundable. If you are returning a product, you will be responsible for the return shipping costs, unless the product was defective or incorrect.

We want you to be happy with your purchase! If you have any questions or concerns, please reach out to us within the refund window.